Branx Cardio Pro My husband’s previous treadmill finally died, after much use, and he ‘needed’ a new one! After spending a lot of time researching the pros and cons of different treadmills, we kept coming back to Branx. This was partly because of the company’s well established reputation for manufacturing a robust treadmill that would endure constant home use; the amount of positive reviews; and for the Branx’s assurance of proper customer support, should anything go wrong. It was probably towards the top of the prices we were looking at, but we felt that it was best value. Within a day of ordering we received a phone call from Branx to arrange a convenient delivery time. The ‘Cardio Pro’ was delivered, by two friendly delivery guys, 3 days later (the arranged delivery day). Once inside our home we noted that the treadmill was well packaged to protect it from any accidental delivery damage. We carefully read the very clear assembly and usage manual and then put the Cardio Pro together - My husband did this on his own and assembly probably took around fifteen minutes and he had no issues with putting any of the components together. My review, as a non-runner (I haven’t used it): 1. It looks like a treadmill. 2. It is much quieter than his previous treadmill. My husband’s review (the runner) …. The treadmill has been used several times each week, typically running in manual mode at 5, 8, 9 and 10 kph for distances of 5, 7 and 10k. The control settings and programmes, including altering the incline you run at (a great feature I did not have before), are all very easy to use and so far every run session has been great. I have also used 3 of the set programmes which were also good. Due to Branx’s excellent cushioning on the running board, the running experience is also very comfortable (also not something on my previous treadmill). I have connected my iPhone and iPad music and sound, via blue tooth, to the Cardio Pro which works really well. There is no place to put these items on the actual consul, but I use a stand in front of the treadmill and that works fine for me. When not in use, the treadmill can be folded up, therefore taking up less room. Oh and yes, the customer service team have contacted us on a couple of occasions to ensure we are happy with the product - You really couldn’t ask for better service… thank you Branx Briefly …… This is a really nice treadmill which is: 1. Easy to assemble. 2. A great (and very comfortable) running experience. 3. Really easy to fold up when not in use. 4. Great customer service. Would ‘we’ recommend this? Yes, so far it’s a great product and we are pleased with our choice!
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The media could not be loaded. 7/11/20 I ordered the treadmill in September and obviously covid has meant there are delays with delivery, which is expected. Mine was a little more delayed than estimated (arrived 7th Nov, said 3rd Nov at latest on order info). I didn't get any correspondence from Branx until a couple of days before the 3rd November when I sent a message asking when I could expect it, and Wayne then got in contact and told me it would be 7th Nov. This was then confirmed by email later. The delivery was smooth. The company who delivered called me 40 mins before they arrived, so that was useful. They also put it in the room downstairs for me. The packaging was good and it was undamaged. Treadmill set up was easy and the instructions were fine to follow (I was emailed an up to date version). It took 2 of us as it's a bit fiddly to get the console on. It's a sturdy treadmill with a good sized running area. The buttons are clear and there are several set programmes. All buttons loudly beep when used, which you can't turn off! Once it was put together I lubricated the belt with the included oil and then went to turn it on... This is where it all went wrong. Initially it wouldn't turn on at the console at all (although the light was on at the base showing power was reaching the machine). We took it apart and checked the connection in the arm, which was fine. After fiddling with the emergency stop clip (held on by magnet) it seemed to start up OK. But after walking for a minute, it suddenly cut out and the console screen turned off and on, and the belt suddenly stopped. This has happened every time that we turn it on, from 30 seconds to 3 minutes later. I've included a video of it happening on here. Clearly it has a fault, I'm not sure how common this is, but it is very frustrating after waiting this long for it to arrive. I've emailed Branx today and have asked for someone to come out to look at it (hopefully ASAP), and I'll update my review accordingly once I hear back... 09/11 I phoned Branx customer services yesterday and an engineer called me today. He said that they can't come out as I'm too far away from them, but he will send out spare parts for me to fit. Fingers crossed! 18/11 The new circuit board didn't fix the problem, so a new console was sent out which as off today now seems to work. Customer services were responsive and the engineer was very helpful, making sure I was happy fitting the parts. They've also extended the warranty for 30 days as a courtesy. The treadmill is solid to run on and now that it's working seems smooth and quiet.
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I love this piece of equipment. For the price and think it's quite impressive. The running board is nice and steady with no slippage. The treadmill has nice automated incline features and it's nice and soft on the knees. Smart for storage as well.
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