I purchased this treadmill specifically as I wanted a fold up unit, to minimise floor space when I am not using it. The treadmill is very easy and quick to get in to position and to fold up again. In use it feels robust with a good range of speed and incline options. After about 18 months of use I had an error message appear. I reached out to BranX fitness. After short round of fault diagnosis they determined I needed a new part sending which was dispatched to me. On receiving it I was able to fit the part myself in about 15 minutes. I am now back up and running. When I connected BranX Fitness to ask a) what is the cost, b) do you want the old item back. The reply was no cost and no need to return the faulty part. Great service, quick diagnosis, followed up by a solution. Peter from BranX did offer to get on the phone to talk me through the swap over process, but it was straight forward enough that this was not necessary. Thanks!
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Very impressed with this product and exemplary customer service. I purchased the treadmill and within a day received a call to arrange a suitable day for delivery the following week. Treadmill comes 95% assembled, final 5% was easy, follow the instructions and few simple screws/washers etc. and it's assembled and ready to use within 20 minutes. Treadmill looks great, good sized running platform, very sturdy and surprisingly easy to move around when assembled. Just a note that you will probably require two people to lift it out of the box. On my first use of the treadmill I did notice there was a friction sound coming from the movement of the belt on the left side. I emailed Branx and within an hour got a reply from Rachel giving me the likely cause plus a video of how to correct it and to let her know if it was successful. The belt was slightly miss aligned, but using the Allen key provided it was a simple 1/2 turn clockwise on the left side and 1/2 turn anti-clockwise on the right, let the treadmill run for a minute and hay-presto it was perfectly back in line with the sound gone. I've never used a treadmill before, after several runs I thought I could hear a knocking sound coming from the motor when I stood beside it whilst having a rest. I emailed Branx, later that afternoon I received a call from maintenance, explained what I was hearing, and he arranged a day to personally come out and check my machine plus brought a spare Treadmill with him in case there was anything wrong with mine. He gave my machine a full work over, everything was perfect, just needed a little bit of lubricant under the belt; because the machine is so quiet all I was hearing was just a bit of the motor rotating. I love this treadmill, very happy with my purchase, glad I paid that tiny bit extra, well worth it, would recommend to anyone looking.
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I did a lot of research into renewing my treadmill. Our old one (also brought on Amazon) had lasted 8 years so really couldn’t complain. Being used to running on a treadmill I wanted to replace it with another good model. I looked into all the big brands but kept coming back to Branx based both on the reviews of the product and of their customer service. I have not been disappointed. The customer service team were brilliant from start to finish. They answered all my questions ahead of me booking the product. Once ordered we were given a slot for delivery the night before. The treadmill was delivered on time and the delivery team were so helpful. We actually had someone help put it up however as per all the reviews it really is just 8 bolts and it went up really easily. As per the instruction manual it was a little noisy on first starting up but once it got going and we lubricated it that went away. Pros The treadmill is very robust. Not overly large but really sturdy. It’s a pleasure to run on. Ive really noticed how much softer it is as opposed to our older one. It’s very smooth and soft on the knees. The incline is great and does everything I need. The quick buttons are well placed whilst you still have access to increase and decrease on both arms. The screen is easy to read. There are programmes that you can use and if so I suggest referring to the manual to see where you should start as for those who are used to running starting at programme 1 would be too easy. I havent used the Bluetooth but it is a nice touch. I wanted a machine that I could just turn on and run how I wanted or with an app on my ipad. It doesnt have all the touch screen bits that some other treadmills do but I didnt want that as I really wouldnt use it. And theres less to go wrong!! The customer service team are great. They are totally responsive and really want to make sure you have a good experience. Cons The only con I have is that although you can put a tablet on the machine it does then cover the screen with your speed and time etc which really isnt ideal when your following a programme on your tablet. However this isnt the end of the world and I have place a tablet holder by the side and use that instead. So I highly recommend this model and make.
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